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Support

We never want you to feel like you can’t reach a real person. We strive to offer convenient options to get a hold of us.

530.562.6181

Call our Customer Support line and get help right away.

Email us

Email us at contact@kidtripco.com and we'll get back to you as soon as possible.

Mailing address

Kidtrip, PO Box 1389 Truckee, CA 96160

Frequently Asked Questions

For owners

 

Patrons securely pay kidtrip the full rental amount via credit card or PayPal at the time of booking. kidtrip offers a full refund to Patrons if they cancel within 24 hours of the reservation. Owners get paid the rental amount minus the service fee via one of our secure payment methods within 3-10 business days after the reservation date. Owners can select which payment method they prefer in the My Payments section of their profile.

As an Owner, you have the choice of how you would like to be paid.

  • PayPal = typically less than 1-3 business days after reservation date
  • Check by Mail = typically 5-10 business days after reservation date
  • Direct Deposit = coming soon!

Keeping your information secure is our main priority. We provide secure financial services through Secure Socket Layer(SSL). SSL encrypts and encode your personal information and avoids anybody to be able to read them. SSL ensures that the data between you and our secure gateway is totally safe.

By accepting kidtrip’s Terms & Conditions, Patron’s agree to take full responsibility for loss or damage to Owners Items. If you would like to have each Patron sign a rental agreement that you create, please feel free to do so and communicate this to your Patron’s via our Message Center.

Yes. By accepting kidtrip’s Terms & Conditions, Patrons take full responsibility for theft and/or damage to Owner’s items. If a circumstance arises that a Patron is not complying with the Terms, please contact kidtrip for assistance. Please see our Support Page for ways to reach us, we are here to help.

Positive ratings build trust and confidence with Patron’s. kidtrip has plans to implement a search function for Patron’s so they can choose to only view Owners that have received reviews. This means Patron’s can find you quicker and rent from you more often.

Currently, the only way to manage your Items is to log into your Profile, click on My Store and check or un-check the Availability boxes next to your Items.

Yes. By accepting kidtrip’s Terms & Conditions, Owners agree to properly clean and sanitize all Items between rentals. This minimizes the spread of germs and preserves the condition of your items. If you do not clean your Items, you risk negative reviews from your Patrons.

It is completely up to you to set your pricing. kidtrip provides a competitive price guide available in our Support Center for you to reference.

No. Please provide Patrons with an owner’s manual or direct them to the nearest fire station for car seat installation assistance.

Frequently Asked Questions

For patrons

 

kidtrip requires each Owner to clean and sanitize each item between rentals. We encourage all Patrons to review each rental experience so checking the Reviews Tab is a good source for feedback on the cleanliness of a specific renter’s items. If you are unsatisfied with your Exchange, please return the Items to the Owner immediately and contact kidtrip for a refund at contact@kidtrip.com or 530.562.6181.

Yes. Owners can build a Store that contains all the Items they have available for rent. You can rent as many Items you need from a single Owner in one CheckOut process. If you would like to rent an Item from a different Owner, simply start the Search and CheckOut process over. kidtrip hopes to engineer a way to rent from multiple Owners in one CheckOut process in the future.

kidtrip prohibits Owners to install car seats for liability purposes. We encourage our Owners to provide an instruction manual if available or refer Patrons to the nearest fire station for installation assistance.

Patrons securely pay the rental amount in full via credit card or PayPal at the time of booking. kidtrip offers a full refund if your plans change and you cancel within 24 hours of your reservation.

Unfortunately we cannot insure any rental equipment against damages, theft or loss. With the exception of high chairs it is highly recommended that no food or leaky bottles be given to children while using the equipment. Products must be returned in the condition received. Patrons are responsible for loss or theft of rental equipment and agree to pay for any replacements needed. Products must be returned with all accessories and parts intact and in proper working order. Any excess damage to rental items aside from normal wear will be repaired or replaced (depending on the condition) at the expense of the Patron.

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